Terms and Conditions

Booking and Payment

Reservations are required for all services provided. We can be contacted at 017-2090670.

A 50% deposit must be made for the total cost of the boarding duration. The remainder of the total payment is due at checkout plus any additional services requested and/or required.

Check-in

• Keep your cat secured in its carrier/bag at all times during check-in.
• Proof of up-to-date vaccinations must be provided prior to boarding.
• Sign a waiver form before releasing your cat into our care, as well as a release form during checkout.

Health and Vaccinations

• All cats must be fully vaccinated, with the last dose effective during boarding dates (e.g., less than 12 months before check-in).
• Vaccinations must be in effect for at least 7 days before check-in to avoid sickness or side effects.
• Senior cats exempt from vaccinations must provide a vet's note stating they are fit to board.
• Owners must disclose any known medical conditions or behavioral issues prior to boarding.
• Cats with infectious diseases or illnesses will not be allowed to board.
• If a cat falls sick during boarding, veterinary care will be sought at the owner's expense if contact cannot be made.
• Cats showing signs of illness (e.g., sneezing, coughing, discharge, or infestation) will be refused boarding.

Behaviour and Temperament

• Cats with known aggression issues may not be eligible for boarding.
• Uncontrollable behavior that endangers staff or animals will require immediate pickup by the owner or emergency contact.

Parasites

• Anti-flea medication is compulsory and will be applied at check-in at the owner's expense unless proof is provided.
• Cats found with fleas will receive a flea bath at the owner's expense.
• This policy ensures a pest-free environment for all cats.

What to Bring

Food and Treats

We provide Carnilove Chicken & Rabbit dry kibble, churo sticks, and freeze-dried chicken cubes. Owners may bring their own food in airtight containers or bags.

Cat Litter

We provide tofu litter and litter boxes. Owners may bring their own litter, ensuring it's sufficient for the boarding duration.

Toys, Bedding, Belongings

We provide beds and toys but are not responsible for lost or damaged items. Personal food bowls must be labeled.

Medicine

Advanced notice is required for cats needing medication. Capsules that can be mixed with food are preferable. We do not administer injections. An additional fee may apply.

General Risks Involved

While we ensure a clean and safe environment, there is no 100% guarantee of risk-free boarding. Cats in shared play areas have minimal contact but may still contract illnesses.

We are not liable for injuries, illnesses, or escape if reasonable care has been taken. Owners of at-risk cats (e.g., older cats or kittens) should consider keeping them in their rooms.

Forms and Waivers

• Owner and Cat Info Forms
• Boarding Waiver
• Release Forms

We reserve the right to deny service to owners who refuse to complete the necessary forms or sign waivers.